Quality Operations, Senior Associate

• Monitor application transactions to detect suspicious activities, potential fraud, and irregular patterns.
• Investigate flagged transactions and take appropriate actions, such as account suspension or point reversals.
• Develop and implement fraud prevention strategies in collaboration with the IT and Data Analytics teams.
• Oversee the execution of loyalty program activities at on-ground customer touchpoints, ensuring smooth operations and adherence to standard procedures.
• Supervise point redemption counters, kiosks, or desks, ensuring high-quality service delivery.
• Provide training and guidance to on-ground staff to ensure they are well-versed the application policies and procedures.
• Act as the first point of escalation for customer issues related to the application, ensuring swift and effective resolution.
• Identify recurring problems, analyze root causes, and recommend improvements to processes or systems.

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 2–3 years in application management, customer experience, or quality operational roles.
• Prior experience in fraud management is an advantage.
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills.

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Majid Al Futtaim