Technology Innovation & Data Supervisor
- شرم الشيخ
- دائم
- دوام كامل
- Technology Innovation & Data Supervisor is Responsible for the efficient operation and maintenance of all computer systems, data, and voice communications activities at the property.
- The role doesn`t provide an expat package.
- Assist with user and system administration, including account management and access troubleshooting.
- Support various hotel applications such as Opera, Symphony, back office, sales, catering, and HR systems.
- Contribute to IT infrastructure data management and the provisioning of documentation.
- Provide assistance in the coordination and execution of IT projects.
- Help maintain critical systems (PMS, HSIA, PBX, POS) and support user procedures.
- Assist with server infrastructure management, performance monitoring, and OS upgrades.
- Provide system support services, including outage diagnosis, troubleshooting, and virus protection.
- Help uphold Four Seasons' core technology standards in all IT operations.
- Assist in coordinating new technology acquisitions and major projects. Participate in property-level and corporate technology implementation initiatives.
- Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX, and Food & Beverage Point of Sales computer systems, are available twenty-four (24) hours per day.
- Establish and maintain user procedures and hardware familiarization for all systems.
- Provide administration services, to include contribution to technology capital and operating budgets.
- Provide Systems Administration, including maintaining user/group accounts, user configuration, troubleshooting access problems, and completion of on-site documentation.
- Assist in Server infrastructure management, performance monitoring, Operating System upgrades, and troubleshooting.
- Ensure effective support for other systems, including back office, sales and catering, and human resources applications, and any other systems at the property.
- Provide system support services, including service outage diagnosis,
- Trouleshooting and restoration of service, virus protection management.
- Maintain and promote Four Seasons' core technology standards as outlined in the Four Seasons IT Core Standards.
- Assist in the coordination of new acquisitions and major projects as required.
- Participate in property-level, corporate-initiated technology implementations.
- Good knowledge and support for Desktop OS and applications, including patches.
- Provide direct guest support and quality support to function rooms and conference services.
- Administer Lotus Notes, connection to global VPN, and other communication tools.
- Assist in the process of systems backup and recovery procedures.
- Assist in the management of third-party vendors.
- Provide 24 / 7 support for mission-critical systems.
- Assist with network support and security of the Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
- Maintain updated hardware, software, and technology inventory by doing inventory tasks and processes.
- 2-3 years of experience in the hospitality IT field, supervisor or assistant manager level.
- Speak and write Arabic and English fluently.
- Networking Skills & Knowledge (CISCO, Wireless, GPON) is a must.
- Operating System knowledge.
- Microsoft O365 administration skills.
- Security awareness.
- Data management and documentation skills.
- Clear and Open Communication.
- Adapt to various situations and inspire others.
- Build strong, positive relationships with guests, making them feel valued and welcomed.
- Competitive Salary, wages, and a comprehensive benefits package.
- Excellent Training and Development opportunities.
- Complimentary Accommodation at other Four Seasons Hotels and Resorts.
- Complimentary Dry Cleaning for Employee Uniforms.
- Complimentary Employee Meals.
- Full time in (early mornings, days, evenings, overnights, or weekends) according to the assigned shifts as per the operation requirements.Full-time.