People Experience & Operations Senior Associate (Data Management)

• Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement.
• Ensure a consistent and top-notch customer experience and operational excellence that will ensure transactions are fulfilled efficiently and in full compliance with relevant legal, company and process requirements.
• Partner with team to execute plans to improve customer satisfaction with a focus on processes.
• Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients, and the broader shared services organization.
• Handle all employee documents’ request through on myServices adhering to agreed SLAs.
• Preparing the required samples (new employees & leavers), reviewing them, and sending it to direct manager with the sample position and discussing it according to the required standards and quality." KPMG/GCS".

• Managing contract renewals and probation renewal process E2E leveraging RPA solutions.
• Audit contracts and probation period renewal RPA and report and resolve errors that arise.
• Take necessary action in case of RPA operation failure by sending contracts and probation notifications offline.
• Reviewing employees’ contracts and making sure the data is correct and send it to be archived.
• Ensure that the required reports for RPA operation are uploaded periodically.
• Send the contract status updates to HR Systems Data Management team to reflect the updates on myHR.
• Communicating with HR business partners and explaining the steps for implementing the process to renew contracts and the probation period to simplify the procedures.
• Receiving and reviewing data and documents for new hires and resigned employees.
• Correcting the data that appears by reviewing the files and sending them to the system team for correction.
• Preparing and sending the documents and data required for early retirement (MO) cases, ensure all documents are carefully reviewed and archived.
• Preparing all the required samples of files or documents to respond to the inspection, whether externally / internally / governmentally.
• Preparing and reviewing samples sent by the tax administration team, following up on the movement of files between sites, archives, and information on savings.

• Act as a single point of contact with the social insurance service provider.
• Coordinate the delivery of Social Insurance documents (Forms 1/2/6) to the Social Insurance service provider and track the registration of the forms.
• Assistance in issuing and following up the issuance of vehicles foundation Certificates, Pepsi and Chipsy, and resolving issues raised related to vehicle licensing issuance.
• Process the requests of any internal or external social insurance audits.
• Assistance in the disbursement of pensions for qualified retired persons and cases of the deceased and making a record and follow-up reports for death and retirement cases.
• Preparing all required samples to respond to the inspection of insurance offices and labor offices before the end of the period granted by the inspection.
• Follow-up on cases of work injuries, handing them over, preparing their files, following up on the results of these injuries, and disbursing the injured’ s entitlements.
• Handle and respond to Employees Social insurance complaints, inquiries, and escalations.
• Calculating, preparing, and transferring all the amounts necessary to extract the certificates of the institution at the company level and to finish its work on Aquila system.
• Preparing the emergency aid budget, calculating, and following up the transfer of emergency aid checks.
• Calculation and follow-up of the service fund checks extraction and delivery to the labor office.
• Follow up and calculate the payment of the external service provider’s dues, pay all his bills or other insurance payments, and impose fines, if any.
• Establishing and following up the files of the medical committees, presenting them to the quinquennial committees, and following up on the implementation of the decisions of these committees".

• Social Insurance operations experience and the relevant local laws
• Fresh Graduate with a University Degree
• Service management and ticket management system experience.
• Customer orientation.
• Process management and continuous improvement with a focus on optimization and productivity.
• Technical / Functional Skills & Knowledge of HR Tools and Interfaces.

PepsiCo