Guest Relations Supervisor - Airport Hotel and Hospitality - Cairo, Egypt
- القاهرة
- 13,000-10,000 ج.م شهرياً
- دائم
- دوام كامل
Novotel Cairo Airport is seeking a Guest Relations Supervisor to lead and elevate guest satisfaction across our busy 4-star property. Located just minutes from Cairo International Airport, this role is ideal for hospitality professionals with a strong focus on guest care, service recovery, and leadership in high-traffic environments.Job Details
Job Location: Cairo, Egypt
Industry: Hospitality
Function: Guest Services / Concierge
Salary: 10000-13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full TimePosition Overview - Leadership in Guest Experience
As a Guest Relations Supervisor, you will be the primary point of contact for guest engagement and satisfaction. This supervisory role involves leading a guest relations team, ensuring consistent delivery of service standards, resolving concerns proactively, and creating memorable experiences for travelers, including VIPs and repeat guests.Core Duties
- Supervise and guide the guest relations team to deliver courteous, attentive service
- Welcome guests at check-in and throughout their stay, resolving inquiries and concerns
- Coordinate VIP arrangements and ensure special attention to high-value guests
- Collaborate with housekeeping, front office, F&B, and other departments to streamline guest services
- Collect guest feedback through surveys, in-person conversations, and digital platforms
- Analyze guest satisfaction trends and generate reports for hotel management
- Maintain updated knowledge of local attractions, hotel offerings, and guest preferences
- Train new team members and continuously coach staff to exceed service expectations
- Uphold brand standards and ensure compliance with safety and hospitality protocols
- Bachelor's degree in Hospitality Management or related field
- 3+ years of experience in guest relations, front office, or hotel customer service
- Strong interpersonal and communication skills; friendly and solution-focused attitude
- Team leadership experience with a commitment to team development and support
- Able to multitask under pressure and handle guest feedback with discretion and poise
- Proficiency in English; Arabic or other language skills are an advantage
- Familiarity with property management systems and hotel operations software
- Flexibility to work shifts, weekends, and holidays in a fast-paced hotel setting
- Opportunity to grow within a leading international hotel brand
- Attractive employee discounts at Accor properties worldwide
- Supportive and multicultural team environment
- On-the-job training, development programs, and internal mobility within Accor Group
- Play a key role in shaping exceptional guest experiences in a well-connected airport location
Novotel Cairo Airport is part of the global Accor hospitality group and offers a convenient retreat for travelers just five minutes from Cairo International Airport. With stylish rooms, professional service, and access to multiple dining and leisure facilities, we cater to both business and leisure guests. As part of Accor, you'll join a global community of passionate hospitality professionals dedicated to responsible service and continuous innovation.Job Title Guest Relations Supervisor - Airport Hotel and Hospitality - Cairo, Egypt
Job Description Guest Relations Supervisor - Airport Hotel and Hospitality - Cairo, EgyptPosition Overview
Novotel Cairo Airport is seeking a Guest Relations Supervisor to lead and elevate guest satisfaction across our busy 4-star property. Located just minutes from Cairo International Airport, this role is ideal for hospitality professionals with a strong focus on guest care, service recovery, and leadership in high-traffic environments.Job Details
Job Location: Cairo, Egypt
Industry: Hospitality
Function: Guest Services / Concierge
Salary: 10000-13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full TimePosition Overview - Leadership in Guest Experience
As a Guest Relations Supervisor, you will be the primary point of contact for guest engagement and satisfaction. This supervisory role involves leading a guest relations team, ensuring consistent delivery of service standards, resolving concerns proactively, and creating memorable experiences for travelers, including VIPs and repeat guests.Core Duties
- Supervise and guide the guest relations team to deliver courteous, attentive service
- Welcome guests at check-in and throughout their stay, resolving inquiries and concerns
- Coordinate VIP arrangements and ensure special attention to high-value guests
- Collaborate with housekeeping, front office, F&B, and other departments to streamline guest services
- Collect guest feedback through surveys, in-person conversations, and digital platforms
- Analyze guest satisfaction trends and generate reports for hotel management
- Maintain updated knowledge of local attractions, hotel offerings, and guest preferences
- Train new team members and continuously coach staff to exceed service expectations
- Uphold brand standards and ensure compliance with safety and hospitality protocols
- Bachelor's degree in Hospitality Management or related field
- 3+ years of experience in guest relations, front office, or hotel customer service
- Strong interpersonal and communication skills; friendly and solution-focused attitude
- Team leadership experience with a commitment to team development and support
- Able to multitask under pressure and handle guest feedback with discretion and poise
- Proficiency in English; Arabic or other language skills are an advantage
- Familiarity with property management systems and hotel operations software
- Flexibility to work shifts, weekends, and holidays in a fast-paced hotel setting
- Opportunity to grow within a leading international hotel brand
- Attractive employee discounts at Accor properties worldwide
- Supportive and multicultural team environment
- On-the-job training, development programs, and internal mobility within Accor Group
- Play a key role in shaping exceptional guest experiences in a well-connected airport location
Novotel Cairo Airport is part of the global Accor hospitality group and offers a convenient retreat for travelers just five minutes from Cairo International Airport. With stylish rooms, professional service, and access to multiple dining and leisure facilities, we cater to both business and leisure guests. As part of Accor, you'll join a global community of passionate hospitality professionals dedicated to responsible service and continuous innovation.
Post DetailsJob Start Date
Salary from 10000.00
Salary to 13000.00
Number of Vacancies 1
Location -Location City CairoDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Careers in Gulf