Parts Technical Support Senior Specialist

• Receive and process all dealers' TRP parts and check supplied needed documents
• Handle all keys and different control units (Ignition Switches EZSs, Steering Locks ELVs . . .) programing needed actions tracking in consideration to all required security measures
• Diagnose keys and other different control units
• Report vehicles as present for programming and other technical required actions
• Lock and approve (enabling and disabling) keys tracks
• Receive Dealers Visitors for TRP deliveries and ensure safety and that the procedures are being followed.
• Provide administrative support for TRP ordering, documentation and ensure archiving procedures is established well.

• Dealers' technical support, finding the best basket of parts to push for any new model
• Dealers' technical support, finding the right part for a vehicle and any parts catalog related issue
• Follow any customer complaints related to parts and finding possible solutions
• Answer all customers' inquiries regarding parts and programming technical issues through XSF
• Support and cooperate with colleagues from other departments in technical issues.
• Provide technical requirements, documentation and advisory needed for customs clearance or any process within the warehouse or logistics operation.

• Create all new parts in the system (IDIS) and completion of any technical data and supersession Parts chaining.
• Handle data maintenance and cleansing to guarantee smooth operation and process and effectively tracking of Inventory.
• Provide the initial stock proposal for the ordering manager according to the vehicles' sales plan and the parts types.
• Coordinate with customer service departments in finding parts technical solutions and creating the best initial stock basket.
• Review dead stock and verify the car's model and replacement possibilities and ensure linked on the system.

• Modify and Record major assemblies (Engines, Transmissions, Axles, body shells . . .) and Control Units.
• Modify and record paint codes/interior equipment.
• Add and Delete codes, SAAs and or FO-texts.
• Correct and treat wrong and missing Locking Areas (Mechanical Locks, electronic Locks.
• Communicate with GLC to Block/Record stolen vehicles with complying to Daimler regulations and reporting to Aftersales Director.

• Create navigation activation codes (License Key) for vehicles with Navigation Online, as per customers' requests.
• Issue required navigation license keys delivery notes and invoices.

• Receive and reply to all dealers' Bottleneck enquiries with parts status and expected dispatching date.
• Follow up on open opportunities and taking all necessary actions to speed delivery.
• Answer to parts orders/orders cancellation.
• Construct a status report of any part still under manufacturing with expected factory release date or coded parts on a weekly basis.
• Handle weekly backorder inquires and communicate with logistics in finding solutions to speed delivery.

• Supervise and train blue collars for parts inspection during inbound and outbound process.
• Responsible of part quality check within the warehouse and give technical support in respect to parts damages or acceptance criteria.
• Support in expiry identification and DG goods identification for location management and scrap handling.
• Working as a DG coordinator for LC Cairo ,Responsible for the handling the DG process and following the central requirements.

• Bachelor's Degree in mechanical engineering or equivalent major from a reputable university.

• Detailed knowledge of Mercedes-Benz spare parts systems.
• Good technical / automotive understanding.
• MS Office applications background (PowerPoint, Visio, Excel, Database).
• Aware of standard operating procedures for Parts sales processes (Blue Print).

• Self-motive and dynamic.
• Good analytical skills.
• Excellent communication skills.
• Ability to collaborate and work in a team.
• Problem-solving skills.
• Conflict resolution skills.

• 2-5 years of experience is required in related fields.

• Fluency of spoken and written English language .

Mercedes-Benz