IT Support Leader

Coca-Cola HBC

  • القاهرة
  • دائم
  • دوام كامل
  • قبل 6 أيام
Department: Digital Workplace Technologies.Location: Egypt, Cairo.IT Support Leader will provide comprehensive onsite support and ensure seamless IT service delivery. This role involves managing incident and service requests, troubleshooting network and hardware/software issues, and supporting meetings and security operations. You will oversee IT inventory, manage vendor services, and collaborate closely with local platform leaders and cross-functional teams. The preferred candidate will possess a robust background in information technology, prior experience working within a multinational organization, and demonstrated proficiency with O365, cloud-based services and people management.Digital and Technology Platform Services (DTPS) is driving revenue growth through technology and data. We continuously improve business processes, implement new digital solutions, and help our business colleagues to work better and be more competitive. We are continuously implementing the latest technological standards, and we are exploring next innovations.If you're passionate about steering the digital transformation journey and thrive in agile environments this role is tailor-made for you!YOUR KEY RESPONSIBILITIES:
  • Onsite Support activities:
- Incident & service request management (resolution of E2E tickets).- Perform regular or ad-hoc support duties (network, hardware/software)
  • IT inventory and orders, off-premises IT support, etc.
  • Meetings support, Security operations, financial activities.
  • Deliver results and services through participation in Agile teams.
  • Manage the delivery of vendor services, ensuring compliance of IT service providers with company policies.
  • Collaborate with cross-functional teams.
  • Oversee the DWT Experts and support daily operations and task prioritization
ARE THESE YOUR SECRET INGREDIENTS?
  • Information Technology education or similar.
  • Minimum 3 years of experience in a similar position, ideally in a multinational environment.
  • Expert-level computer skills and proficiency in English (verbal and written).
  • Very good knowledge of Microsoft O365 suites & applications, smartphones (Android, Apple).
  • Good knowledge of computer networks (WAN, LAN, Wi-Fi, VPN).
  • Knowledge of end-user devices lifecycle management, cloud services,.
  • IT service management processes (ticketing tool, preferably ServiceNow) and knowledge base management.
  • Communication, analytical and problem-solving skills, politeness, professional presence, on-the job learning and training.
  • Flexibility to business travelling (up to 10%)
ABOUT YOUR NEW TEAM:We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don't have the perfect experience. We have faith in what every person can be.And although we have so much to be proud of, we always stay humble. We believe the real magic happens - for us and for you - when we OPEN UP.AT COCA-COLA HBC, DIVERSITY HELPS US THRIVEAt Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.Brands

Coca-Cola HBC