L2 Network Engineer

القاهرة
عقد
دوام كامل

قبل 2 أشهر
التقديم على الوظيفة بسهولة

The L2 Network Engineer to maintain private and public cloud infrastructure across multiple data centers in the Middle East. This hands-on role in a multi-tenant environment involves troubleshooting complex network issues, implementing changes, and providing technical expertise in networking and security. The ideal candidate should be customer-oriented with a strong technical background in networking.Requirements

Troubleshoot, diagnose, and resolve customer network issues.
Implement change requests for managed service customers.
Serve as a point of technical escalation for complex issues.
Maintain and optimize firewall platforms (FortiGate, ASA, Palo Alto) and VPN solutions (SSL & IPSec VPN).
Configure and manage load balancers and WAF (Kemp & FortiADC).
Conduct security policy audits and modifications.
Demonstrate deep understanding of network protocols (TCP/UDP/ICMP) and stateful/stateless protocols.
Work with ticketing software (ServiceNow) to track and document issues.
Collaborate with internal teams to enhance network security and performance.
Obtain and maintain up-to-date certifications for supported technologies.

Provide input to improve products and services for enhanced customer experience.
3+ years working in network support roles.
Expertise in firewall troubleshooting (FortiGate, ASA, Palo Alto).
Strong experience with SSL VPN/IPSec deployments.
Knowledge of load balancers, WAF (Kemp & FortiADC).
Understanding of public cloud networking (AWS/Azure preferred).
In-depth knowledge of packet flow and the OSI model.
Experience supporting multi-tenant environments.
Strong communication and customer engagement skills.
Ability to work in a shift-based support environment.
Experience with technical documentation and knowledge sharing
Cisco Certified Network Associate (CCNA) (minimum requirement).
IPT/VoIP qualifications (ideal but not mandatory).

SWATX