After-Hours Hotel Travel Counselor
- مصر
- دائم
- دوام كامل
- Manage urgent hotel requests during after-hours (4:00 PM 12:00 Midnight), including bookings, changes, cancellations, and problem resolution.
- Ensure consistent alignment with the Team Leader through updates, shift reports, and escalation of complex issues requiring follow-up.
- Use global booking tools and supplier networks (GDS, HotelHub, HCorpo, or direct portals) to confirm rooms within corporate policy and client preference.
- Maintain high service levels by managing last-minute travel needs, overbooking cases, and unavailable hotels quickly and calmly.
- Align daily work with the companys service standards, duty of care commitments, and client SLAs.
- Communicate professionally and promptly with clients via phone and business email.
- Finalize all paperwork and logs by end of shift, including CRM notes, client instructions, and booking confirmations.
- Stay up to date on client travel policies, supplier updates, and company process improvements.
- Participate in regular check-ins with the Team Leader to ensure consistent performance and alignment with team goals.
- 23+ years of experience in hotel booking, preferably in a corporate or TMC environment.
- Proficiency with GDS (Amadeus/Sabre), hotel platforms, and B2B aggregators.
- Strong time management and ability to complete all tasks under pressure.
- Fluent written and verbal communication in English, with business email writing skills.
- Solid understanding of global geography, hotel categories, and corporate travel dynamics.
- Proven ability to work independently, but in alignment with team priorities and leadership directives.