Learning Associate
- القاهرة
- دائم
- دوام كامل
Key job responsibilities- Act as a supervisor for Instructors and Peer Trainers with new hires
- Deliver Instructor training, observation and coaching
- Ensure training records are kept up to date through the console
- Ensure training materials are kept and delivered against the standard and provide a positive learning experience
- Use and analyze data on a daily basis to improve New Hire (NH) learning experience
- Feedback to Instructors and Peer Trainers on their delivery NH groups performance
- All tests/ audits are completed and responses are tracked
- Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
- Work with operations on a skill matrix to highlight gaps for critical role training
- Support operations with the delivery of critical role training
- Improve processes from gathering feedback and analyzing data
- Support the recruitment of Instructors and Peer Trainers
- Attend meetings when required and provide information required
- Work in partnership with the agency managers to improve new hire performance
- Support projects with feedback and improvementsBASIC QUALIFICATIONSHigh school or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Work 45 hours/week, and overtime as requiredPREFERRED QUALIFICATIONS1+ years of Microsoft Office products and applications experience
English level B2 - Upper-Intermediate, Comfortable in professional setting, Customer-facing roles, written & spoken communicationOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.