IT Support Engineer - Cairo
- القاهرة
- دائم
- دوام كامل
- Provide timely and effective technical support to end-users, resolving issues related to desktops, laptops, printers, and other IT peripherals.
- Install, configure, and maintain hardware devices such as printers, scanners, and peripheral equipment on user workstations.
- Assist with user onboarding and offboarding, including hardware provisioning, account setup, and access management.
- Communicate professionally with users and IT team members to ensure efficient resolution of technical issues.
- Configure, manage, and support VPN connections on Windows and macOS systems.
- Provide remote support to site users using remote access tools.
- Monitor, maintain, and update the IT asset inventory, always ensuring accuracy.
- Support and maintain basic networking equipment, including switches, Wi-Fi access points, and assist with firewall/router configurations at remote sites.
- Perform system health checks to ensure optimal performance and uptime.
- Install, configure, and troubleshoot desktops and laptops, including Windows 10/11 and macOS operating systems.
- Conduct routine system maintenance such as OS patching, antivirus updates, and performance tuning.
- Manage and support users on biometric attendance and access control systems.
- Enforce IT security policies and best practices across end-user systems to ensure compliance and data protection.
- Provide technical support for conferencing and collaboration tools (e.g., Zoom, Microsoft Teams), including setup and troubleshooting of audio/video & conferencing equipment.
- Monitor system performance and user feedback, recommending improvements where necessary.
- Respond to IT incidents promptly and ensure service level agreements (SLAs) are met.
- Procure, manage, and track IT assets such as laptops, printers, accessories, and software licenses.
- Contribute to the rollout and support of IT-related projects.
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Relevant technical certifications preferred (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation, or similar).
- 3–5 years of hands-on experience in IT desktop support or technical support roles.
- Proficient in Windows 10/11, macOS, and commonly used enterprise applications.
- Strong knowledge of LAN/WAN, TCP/IP, DNS, DHCP, and basic firewall concepts.
- Experience supporting remote users through tools such as RDP, AnyDesk, and TeamViewer.
- Familiarity with ITIL processes and best practices.
- Strong analytical, diagnostic, and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- High attention to detail with a focus on delivering quality support.
- Collaborative team player with a willingness to share knowledge and support colleagues