Facilities Supervisor

• Facility Maintenance & Operations:

• Oversee daily operations and maintenance of the call center facility, including HVAC, electrical, plumbing, lighting, and general repairs.
• Conduct regular inspections of the premises to identify maintenance needs, potential hazards, and areas for improvement.
• Respond promptly to facility-related requests and emergencies (e.g., equipment malfunctions, spills, power outages).
• Coordinate and oversee scheduled preventative maintenance programs for all facility systems and equipment.
• Manage and monitor inventory of facility supplies and equipment, ensuring adequate stock levels.
• Supervise cleaning and janitorial services, ensuring a clean and hygienic work environment.
• Vendor Management:

• Source, evaluate, and manage relationships with external vendors and contractors (e.g., electricians, plumbers, HVAC technicians, cleaning services, IT support for physical infrastructure).
• Obtain bids, negotiate contracts, and ensure quality and cost-effectiveness of services provided by vendors.
• Monitor vendor performance and ensure adherence to service level agreements (SLAs).
• Health & Safety:

• Ensure compliance with all local, national, and company health, safety, and environmental regulations and standards.
• Implement and enforce safety procedures and protocols within the call center.
• Conduct safety drills (e.g., fire drills) and ensure emergency exits and equipment are in good working order.
• Identify and mitigate potential safety hazards, reporting any incidents or concerns.
• Maintain records of safety inspections, incidents, and corrective actions.
• Space Management & Layout:

• Assist in planning and executing office layouts and reconfigurations to optimize space utilization and workflow.
• Manage desk assignments and equipment deployment for new hires and reassignments.
• Ensure proper ergonomic setups for workstations.
• Budget & Cost Control:

• Assist in developing and managing the facilities budget, tracking expenses, and identifying cost-saving opportunities.
• Process invoices and maintain accurate financial records related to facilities.
• Team Leadership & Collaboration:

• May supervise a small team of facilities technicians or support staff.
• Collaborate closely with IT, HR, Operations, and other departments to ensure seamless facility support for business operations.
• Communicate effectively with employees regarding facility-related updates, disruptions, or procedures.

• Education: Bachelor's of Engineering degree in Electromechanical OR Electricity.
• Experience: 3-5 years of experience in facilities management, smart buildings management, or a similar role, preferably within a call center or large office environment.
• Technical Skills:

• Proven understanding of building systems (HVAC, electrical, plumbing, fire suppression).
• Familiarity with health and safety regulations (e.g., OSHA).
• Proficiency in using facilities management software or CMMS (Computerized Maintenance Management System) is a plus.
• Basic IT troubleshooting knowledge related to physical infrastructure (e.g., network cabling, power).
• Soft Skills:

• Excellent problem-solving and decision-making abilities.
• Strong organizational and time management skills.
• Exceptional communication and interpersonal skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Customer service-oriented approach.
• Detail-oriented and proactive.

Alorica