..QualificationsPurpose of the ConsultancyThe purpose of this consultancy is to enhance the All-Hazard Information Management (AIM) Toolkit by expanding its digital capabilities and enabling AI-powered document generation for WHO’s Health Emergencies Programme (WHE). This will support effective, real-time information management, ensuring timely decision-making and coordinated emergency responses in WHO Member States.BackgroundThe AIM Toolkit was launched to provide country offices and ministries of health with actionable, harmonized tools for all-hazard emergency information management. Following the successful foundational phase within WHO EMR, the initiative is advancing towards scalable global deployment, enhanced automation, and AI-powered functionalities to improve operational efficiency and response capacity. The consultant will play a critical role in refining and expanding these capabilities in alignment with WHO emergency management needs.Planned timelines (subject to confirmation)Start date: 15 September 2025End date: 14 December 2025Work to be performedUnder the direct supervision of the surveillance and response monitoring team Lead and the overall supervision of HIM manager, the incumbent shall undertake the following deliverables:Output 1: Enhance and Expand the AIM Toolkit Platform- Deliverable 1.1: Revise and align existing pages with WHO’s latest UI/UX standards.- Deliverable 1.2: Develop new standardized country profile pages.- Deliverable 1.3: Design and implement a digital service request system for submission, tracking, and assignment of requests.- Deliverable 1.4: Create a centralized, interactive reference resources page integrated with the current database.- Deliverable 1.5: Develop an admin module for system testing, performance evaluation, and collaborative AI-response feedback.- Deliverable 1.6: Establish a training and onboarding section with learning materials and video content.- Deliverable 1.7: Provide ongoing daily maintenance, manage document requests, troubleshoot issues, and support end users.Output 2: Develop a Scalable, AI-Powered Document Generation System- Deliverable 2.1: Enable real-time generation of toolkit documents via a Python-based automation engine.- Deliverable 2.2: Implement formula-based, dynamic prompt customization for document updates.- Deliverable 2.3: Expand modular functionalities to include new sections leveraging WHO internal data systems.- Deliverable 2.4: Integrate automated chart generation using live data in multiple formats.- Deliverable 2.5: Support multilingual document outputs with AI-based translations.- Deliverable 2.6: Automate the production of country- and hazard-specific documents at scale.- Deliverable 2.7: Pilot methods for external data integration to enhance document content when APIs are unavailable.- Deliverable 2.8: Prototype next-generation document templates (e.g., PHSA, SitReps) for iterative testing.- Deliverable 2.9: Train the project team in using new automation tools and collect feedback for refinement.Output 3: Support the AI training project as master mentor and facilitate training with subject matter experts.Specific requirementsQualification required:- Essential:- Minimum first university degree for lower end of range, an advanced university degree for mid and high end of range in Business Administration, Information Systems, or a related field.- Desirable:- Certification in business analysis (e.g., CBAP) is a plus.- Certified training in project or programme management.Experience required:- 5 to 10 years of relevant experience in business analysis, or digital transformation.- Proven experience implementing digital tools and automation.- Experience with AI integration and platform design.Skills / Technical skills and knowledge:- Strong understanding of digital platforms and document automation.- Experience with Power Platform, Python, and AI-based tools.- Excellent facilitation, system design, and documentation skills.- Ability to translate functional needs into scalable solutions.Language requirements:- Essential: Expert level in English, read, speak and write.- Desirable: Intermediate level in Arabic and French, read and spoken.Duration and FeesThe consultancy is expected to last for 3 months and will be compensated at a rate commensurate with experience and deliverables. Payment will be tied to specific milestones as agreed upon during the contracting process.Place of assignmentPlace of assignment: Home basedMedical clearanceThe selected Consultant will be expected to provide a medical certificate of fitness for work.Travel arrangementsAll travel arrangements will be made by WHO – WHO will not be responsible for tickets purchased by the Consultant without the express, prior authorization of WHO. While on a mission under the terms of this consultancy, the Consultant will receive subsistence allowance.It is the consultant’s responsibility to fulfil visa requirements and ask for visa support letter(s) if needed.
