Senior Analyst

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Job Title: Senior AnalystJob Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.The Concentrix Catalyst team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.Join us and be part of this journey towards greater opportunities and brighter futures.The Senior Analyst plays a crucial role in delivering strategic business analysis services to our partners. This position emphasizes understanding the context, strategy, and processes of both our organization and our clients. By leveraging in-depth insights into customer needs, services, and business roadmaps, the Senior Analyst fosters collaboration across various functions. Resourcefulness, flexibility with data approaches, tenacity, and collaboration are critical for success. The role involves processing raw data into actionable insights and proactively assessing programs to enhance operations and finances.Responsibilities:Strategic Insight:

Collaborate with internal and client units to understand business strategies, processes, and services.
Comprehend the broader business environment, including industry trends and internal dynamics.
Identify opportunities to overcome business challenges based on impact and value.
Utilize insights and data measurement for solution feasibility.

Process Review and Improvement:

Map and review business processes from end-to-end.
Identify risks and provide quantified mitigation strategies.
Encourage continuous improvement and explore innovative solutions.

Analytical Project Management/Participation:

Manage analytical projects, including timeline creation and documentation.
Partner with operations and clients to understand business problems and processes.
Conduct data analysis and present actionable recommendations.
Track the impact of recommendations to ensure value realization.

Communication and Relationship Management:

Maintain effective communication with stakeholders.
Present analysis and findings to all organizational levels, including executives.

Data-Driven Decision Making:

Develop and manage reports contributing to action plan execution.
Ensure data reliability and operationalize opportunities through statistical analysis.

Teamwork and Accountability:

Initiate improvements and own business success.
Coordinate with team members to implement solutions.
Follow through on initiatives and outcomes.

Call-Related Tasks:

Listen to calls to generate data and identify improvement opportunities.
Assess customer satisfaction through sentiment analysis.
Ensure process compliance in customer interactions.

Qualifications:Required:

Bachelor's degree in a related field with 5-8 years of experience.
Strong analytical skills, ability to translate data into insights.
Business proficiency in English & German (C1).
Adaptability to changing business needs.
Proven skills in project/solution implementation.
Excellent communication and collaboration skills.
Advanced skills in Microsoft Office applications.
Creative problem-solving abilities.
Willingness to align with a North American work schedule and work onsite as needed.

Preferred:

Exposure to Python, SQL, Databricks, and AI tools.
Familiarity with machine learning concepts.
Knowledge of Six Sigma methodologies.
Experience in the financial services industry.
Proficiency in Italian, French, and Spanish.

Location: EGY Cairo - Plot no. 53, North Teseen st building 202Language Requirements: French, German (Required), Italian, SpanishTime Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

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