Operations Lead - Local Shops

• Continuously track and check team's performance to ensure it is consistent with Internal KPIs, objectives and timelines
• Conduct periodic team briefings to maintain performance standards or address any changes in process flow
• Introduce or suggest process improvements by using knowledge and experience to improve overall output efficiency and productivity

• Develop SOPs to manage workload and adhere to SLAs
• Highlight key issues and areas of development to address with relevant internal stakeholders
• Enrich offline databases for ease of use and scalability
• Vertical Migrations
• Lead Vertical Migrations depending on suitability and enhanced customer experience
• Create category trees and product listings based on research and experimentation
• Work closely with Account Managers to collect relevant data from Partners
• Monitor pre and post performance of migrated verticals and share insights
• Key Account Revamp
• Collaborate with internal and external stakeholders to plan and execute Key Account recategorization, assortment revamp and inventory accuracy
• Implement strategies to optimize content relevance in order to drive incremental Sales and improve Operational metrics

• Project manage by coordinating with internal stakeholders for planning, implementation, execution and monitoring
• Organize training for new feature rollouts and content product advancements
• Collate and share feedback on a regular basis to maintain content standards
• Content Guidelines and Quality Check
• Ensuring guidelines and timelines are adhered for every campaign and project
• QC procedures to safeguard talabat and partner's interest and minimize
• escalations
• Minimize content-related order cancellations through regular spot checks and long-term fixes
• Opportunity Seeking
• Analyze data to drive Customer acquisition, conversion and retention with existing and new Partners
• Curate local campaigns by identifying gaps in the trade calendar

• Bachelor's degree in any related field
• 3-5 years of experience as a Team Leader
• Retail experience is a plus
• Strong Leadership Skills
• Analytical and organized problem-solving abilities
• Ability to meet deadlines and work under pressure
• Ability to multitask, prioritize, and manage time efficiently.
• Very good knowledge of Microsoft Excel, Word and Powerpoint
• CMS system knowledge is a plus

Delivery Hero