MI &Data Support Tech Sr. Specialist

الجيزة
عقد
دوام كامل

قبل 1 شهر

Join UsAt Vodafone, we're not just shaping the future of connectivity for our customers - we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.Role Purpose

2nd Line Technical support for Data services, Mobile internet, and supporting relevant teams.
Troubleshooting & problem analysis/solving for Data services and handling nodes, providing RCA and preventive actions.
Handling emergencies related to Data services, to minimize customer experience within the agreed upon time frame.
Implementing all configuration changes on all relevant nodes, following SM guidelines.
Acceptance and testing for new nodes & services implemented.
Implementing S/W corrections/patches and upgrades for all relevant nodes & services.
Interfacing and communicating with vendors, to track and follow up for the escalated problems.
Ensuring Highest Quality of service delivered to customers.
Applying relevant appropriate preventive actions to keep target network availability.
Following agreed upon procedures and processes in all team activities.
Building highest technical skills

Role Profile

Service availability maintained as target.
Handling emergencies related to Mobile Internet & Data services.
Follow up major network activities to ensure fault free operation during different project phase
Adherence to Preventive / Proactive maintenance activities plans.
Adherence to work procedures & security requirements.
Proper reporting for all activities and incidents.
Ownership and handling for all Data services that we offer to our customers to ensure the best customer experience
Predictive maintenance & Digitization: Building the data models to enable the predictive maintenance tools as well as using the robotics to reduce time to market
Mobile data Network Operations quality assurance and Improvement (KPI reporting and implementation of improvement plan)
Nodes Support: Providing 24/7 Support, problem handling & resolution, and knowledge transfer to first line teams
Preventive maintenance: Ensure proper proactive measures are in place for all issues affecting Data Services, with periodic testing
Vendor Management: Getting the best value out of our partners, challenging support contracts negotiations, managing all support cases, emergency handling and nodes roadmap
Nodes availability: challenging MTTR for incidents, and providing/maintaining nodes availability measurement capability
Implementing all configuration changes on all relevant nodes, following SM guidelines.

Core Competencies & Qualifications

Troubleshooting capabilities, competence level in troubleshooting problems, and resolution.
Customer focus and ability to interact with decision maker
Self-dependent and motivate.
Analytical thinking and problem solving skills
Excellent communication skills

Must have technical / professional qualifications:

Degree in telecommunications Engineering
3+ years of experience in similar role
Very strong technical background in Packet Core , IP Background & Security

Not a perfect fit?Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.Who we areWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance.Together we can.Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone

تقدم الآن