On Site engineer
- القاهرة
- دائم
- دوام كامل
- Provides desktop and End User Support to ensure accessibility of client tools and applications
- Responsible for incident identification and resolution of level I issues.
- Responsible for supporting all facets of desktop administration (logins, passwords, etc.) and patching (anti-virus and OS patches) at the local site.
- Complete Daily, Weekly, and Monthly checklists accurately and in a timely manner
- Responsible for adds, moves, and changes of all users of the local center.
- Key participant in Change Implementation Management (CIM) and submits change control documentation in accordance with Sykes standards
- Responsible for IT asset inventory and disposal in accordance with Sykes standards
- Assist and act as remote hands and eyes while troubleshooting issues with remote engineers
- Act as the facilities backup for Power Infrastructure (Generator, UPS, HVAC)
- 24x7 availability to support end users on an as-needed basis.
- Serve as the primary IT point of contact for the Site needs relative to site IT needs, issues, etc.
- Bachelor’s degree; strictly in Information Technology, Computer Science, or Computer Engineering.
- Good command of English Language (B1)
- 1 to 4 years relevant experience.
- Excellent understanding of Windows client operating systems.
- Very good knowledge of Microsoft Office 2013/2016/O365.
- Good understanding of Windows server and patching requirements.
- Knowledge of Windows servers; DHCP, DNS, Active Directory Users and Computers, OUs, Groups …etc.
- MCSE and CCNA knowledge is desired; certificates are preferred.
- Good background in networks (LAN and WAN networks fundamentals, switching, routing, wireless … etc.). with basic knowledge of TCP/IP.
- Good knowledge of proxy servers.
- The background of Microsoft SharePoint 2013 is a plus.
- Knowledge of Backup and restore is a plus.
- Basic understanding of Virtualization (VMWare).
- Strong written and verbal communication skills.
- Reporting and documentation skills.
- Able to operate effectively in an environment with both technical and non-technical team members.
- Able to operate with minimal supervision.