Telephone Operator - Sofitel Nile Downtown

• Answers incoming calls.
• Directs calls to guest rooms, staff, or departments through the switchboard or PBX system.
• Places outgoing calls.
• Receives guest messages and delivers the same to the guest.
• Logs all wake-up call requests and performs wake-up call services.
• Provides information about hotel services to guests.
• Understand the telephone operator board or PBX switchboard operations.
• Provides paging services for hotel guests and employees.
• Knows what action to take when an emergency call is required.
• Monitors automated systems including fire alarms and telephone equipment when the engineering and maintenance department is closed.

• Bachelor Degree in Hotel Management or equivalent
• 1 year experience in customer focus atmosphere
• Ability to perform telephone etiquette and a calm, courteous demeanor under pressure.
• Able to perform job functions with attention to detail, speed and accuracy
• Passion for delivering exceptional guest service and exceeding expectations.

Accor